Return Policy

Due to the perishable and handcrafted nature of our products, we are unable to accept returns in most circumstances.


Non-Returnable Items

  • All chocolates and confectionery products
  • Opened food products
  • Customised or personalised orders
  • Gift boxes that have been opened or tampered with
A replacement or refund may be offered in the following cases:
  • The wrong product was delivered.
  • The order arrived damaged.
  • The product quality is compromised upon arrival.


Customers must notify us within 6 hours of delivery and provide photographs of the product and packaging to be eligible for a replacement or refund.