Refund Policy
Customer satisfaction is our priority. Please review the following policy carefully before making a purchase.
Eligible Refunds
A refund may be issued in the following circumstances:
- You received an incorrect order.
- Your order arrived significantly damaged in transit.
- The product is defective or unfit for consumption upon arrival.
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after purchase.
- Incorrect shipping information provided by the customer.
- Delays caused by shipping carriers.
- Minor variations in appearance due to handcrafted production.
How to Request a Refund
To initiate a refund, please contact us within 6 hours of receiving your order and provide the following:
- Your order number
- A description of the issue
- Clear photographs of the product and its packaging